At Peyton Trips, we strive to ensure that our customers are satisfied with their purchases. This policy explains how returns and refunds are handled.

Eligibility for Returns
Products are eligible for return or exchange only if they are:

• Defective or damaged during delivery.

• Received in a condition different from what was ordered.

To request a return, please contact us at [email protected] within 7 days of receiving your order. Include your order number, product details, and reason for return.

Non-Returnable Items
Please note that the following items cannot be returned:

• Products damaged due to misuse, negligence, or normal wear and tear.

• Opened or used products that are not defective.

Return Process

1. Contact us at [email protected] to initiate a return.

2. Our team will guide you through the process and provide instructions for returning the product.

3. Ensure the product is securely packaged to prevent further damage during shipping.

Refunds

• Refunds are processed only after the returned product is received and inspected.

• Refunds, if applicable, will be issued via the same method used for purchase. 

• Please allow 7–14 business days for the refund to be completed after we receive your returned item.

Exchanges
If you receive a defective or damaged product, you may request an exchange. Exchanges are subject to product availability. Contact us at [email protected] to arrange an exchange.

Shipping Costs
Return shipping costs for defective or damaged items will be covered by Peyton Trips. For all other returns, customers are responsible for shipping costs.

Contact Us
For any questions or concerns regarding our Returns & Refund Policy, please contact us at [email protected].